Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Joanne Adams Coaching Limited ("we", "us", "our") collects, uses, and protects your personal information. We are committed to complying with applicable data protection laws including UK GDPR, EU GDPR, and where applicable the California Consumer Privacy Act (CCPA) and other international privacy regulations.
Who We Are
Joanne Adams Coaching Limited
124 City Road, London, EC1V 2NX, United Kingdom
Registered in England & Wales
Email: [email protected]
What Data We Collect
- Your name and email address when you purchase or sign up
- Billing address and payment information, processed securely via Kajabi and Stripe — we do not store card details
- IP address and general location data
- Usage data via cookies such as pages visited and time on site
- Any messages you send us directly
How We Use Your Data
- To deliver products and services you have purchased
- To send you content and updates you have opted into
- To process payments and prevent fraud
- To improve our website and offerings
- To comply with legal obligations
Legal Basis for Processing (UK & EU GDPR)
We process your data on the following legal bases:
- Contract performance — to deliver what you have purchased
- Legitimate interest — to improve our services and communicate with you
- Legal obligation — to comply with applicable laws
- Consent — where you have explicitly opted in to marketing. You may withdraw consent at any time by emailing [email protected]
International Data Transfers
We are based in the United Kingdom. If you are accessing our services from outside the UK, including from the EU, USA, Canada, Australia, or elsewhere, please be aware that your data may be transferred to and processed in the UK. We ensure appropriate safeguards are in place in accordance with applicable law. Our third-party processors (Kajabi, Stripe) operate under their own international data transfer mechanisms.
California Residents (CCPA)
If you are a California resident, you have the right to know what personal data we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, email [email protected].
Data Retention
We retain your data for as long as necessary to fulfil the purposes above. Purchase records are kept for a minimum of 7 years for HMRC and legal compliance purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email [email protected]. We will respond within 30 days.
Third Parties
We use the following third-party processors:
- Kajabi — platform and course delivery
- Stripe — payment processing
- Meta (Instagram/Facebook) — social media
- Formspree — contact form submissions
We do not sell your data to any third parties.
Cookies
We use essential cookies required for the site to function and analytical cookies to understand usage. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.
Complaints
If you are in the UK or EU and have concerns about how we handle your data, you may contact the Information Commissioner's Office at ico.org.uk or your local supervisory authority.
